hilton grand vacations promotion refund

Reservation # [protected] Being as gullible as I am I agreed to a Hilton Grand Vacation package over the phone and I immediately regretted it. It was a completely wrong number. The worst part is that we were misled about the due dates of our maintenance payments and ended up being hit with late fees and finance charges. Promotions requiring attendance at a sales presentation are for the purpose of introducing the benefits of vacation ownership. Desired outcome: Fla. Khreschatyk City Center Hotel. Please note the following for existing reservations. How pathetic this company is. We remain diligent in our commitment to provide a safe, hospitable environment for all who visit our properties. This website uses cookies to ensure users get the best experience on our website. Claim it and get a lot of features. The U.S. OurFrequently Asked Questionspage may also have the answers you need. This complaint was posted by a verified customer. These hidden costs have added up exponentially over the years. HGVC & GTS. These can come in the form of Hilton Honors points, but can also include the ability to earn and redeem points with many other hotel chains. Make other owner and potential buyers aware; steer away from HGVC; its horrible and the primary purpose is to get to your wallet. We then were Ubered to the resort 15-20 minutes away. These hotels and resorts are located in a wide variety of locations around the world. The sales personnel presented us with a vision of a dream vacation and promised us the world, but instead, all we have been able to do is pay fees upon fees. If you are married or living with someone and combining your incomes, the couple is required to attend together, except where prohibited by law. ClubPoints, the currency youll receive as a Hilton Grand Vacation Club owner, isn't inherently usable at Hilton hotels. She wouldn't take "no" for an answer, even after I laughed at the $49 online reservation charge and the 17.5% interest rate they wanted to charge! This will surely increase the credibility of your complaint. On Oct. 11, I had received a confirmed date of Oct. 27-30 and had made plane flights, hotel bookings before and after and car rental reservations on Oct. 11. These are not recommendations to use any particular provider, and Hilton Grand Vacations makes no representations regarding the qualifications of these providers or the quality of the products or services offered by these providers. Whether youre a current or potential Owner, Member or Guest, reach out to us with your questions or comments here. Let you tour a fabulous, top of the line resort and then when it comes time to stay at a resort, you get a dump! Many of them offer different layouts, including studios, one-bedroom or two-bedroom units. option from Hilton Grand Vacations and we were assured that the Theyre like loan sharks on the hunt! Home Your account Hilton Honors Reservations Hotel information Hilton Honors Points Id give at least -10. I honestly highly doubt it considering my extremely unpleasant experience. Hilton One Night Reimbursement Missing Rebate, Send me my $200 Rebate Voucher money to my Hilton account, Read full review of Hilton Grand Vacations Club. Not willing to pay for empty promises and rather terrible customer service. Vacation ownership with Hilton Grand Vacations can enhance your travel lifestyle with the flexibility and freedom to customize your vacations and room to spread out in spacious and elegant accommodations, which range from studios with kitchenettes to multi-bedroom suites appointed with fully equipped kitchens, all complemented by exceptional resort experiences and services. I want a refund not only for the package I already paid for but the gas money it took to drive here and back for nothing. Hilton Grand Vacations assumes no liability for the products or services furnished by these independent providers who have no affiliation with Hilton Grand Vacations. BBB Business Profiles are subject to change at any time. BBB Business Profiles generally cover a three-year reporting period. Out another $14K. We were promised many extras and perks after buying in while on vacation to Las Vegas. Pricing is without promotions and discounts and subject to change. If you continue using the website we will take it as your acceptance of the cookies as they are, if you want to change your settings you can do so any time by clicking on the Manage Cookies button. Thank you. Read full review of Hilton Grand Vacations Club and 1 comment. Old, dirty rooms with broken air conditioners, televisions, etc. 2.5 mi from city center. Scan this QR code to download the app now. By the time I signed my final contract with them, my total debt owed was over 2.5 times my annual income!! Desired outcome: This is not a solicitation to sell to any person who is a resident of any state in which the registration requirements of that state have not been met. They promise everything on the phone where there is no paper trail. If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if youre new to the world of vacation ownership - we can help. Lol. Yes, you really do own your timeshare. When not traveling, Megan adventures around her Midwest home base where she likes to attend theme parties, ride her bike and cook Asian food. We get a different story every single call. One for the deeded property we owned and one for the points we purchased from Diamond to enhance our travel options. Cookie Notice I travel a lot and have stayed in Hilton properties almost exclusively. We are now 133 days past purchase date, and we received an email from Mr. Contreras stating he would work on the issue. I had to call to get the points deposited and then they only deposited 25K. I requested a refund, they said they would have to review the call when I purchased the package and let me know. As you can see below Hilton Basically they have No availability at any of the resorts we would like to travel to. My husband and I bought into a deeded timeshare several years ago and was perfectly happy with working with Interval International to exchange and go anywhere for a minimum cost. As this is an evolving situation, we highly recommend you become familiar with all applicable health and government mandates before you travel to understand any requirements or restrictions that may affect your vacation experience. Popular attractions Kyiv River Port and Church of the Nativity of Christ are located nearby. Learn more: The pros and cons of the Hilton loyalty program. The saleswoman promised us a guidebook of tips and strategies for booking but it was completely useless. Seller of Travel Ref. additionally pay $1100 in maintenance and HOA fees for this For more information, please see our If you do not meet the qualifications of this promotion or attend presentation, the difference between the special package price and the currently published nightly rate for the applicable resort at that time, plus premium costs and taxes, may be charged to your credit card. Here is a list of our partners and here's how we make money. As if that's not enough, you'll also get 15,000 Honors points (worth around $90) thrown in. What forms of payment do you accept? Upgrades may be available at an additional cost. No communication about what we were promised. All Rights Reserved. I dont like taking elevators and due to the filthy conditions In the stairwells I was uncomfortable taking the stairs, and felt forced to take elevators. Our partners compensate us. Holiday, high season or weekend rates may apply. U.S. Department of State Travel Advisories page. Terms apply. We needed to move to three different rooms in order to find a room that was mediocre. Sponsor reserves the right to change this offer prior to purchase without notice. We invested again. Apr 7 - Apr 8. Hilton Grand Vacations assumes no liability for the products or services furnished by these independent providers who have no affiliation with Hilton Grand Vacations. If Vegas isnt your style, how about a tropical vacation? Buying into Hilton was a very big mistake. We Thank you, you have successfully subscribed to our newsletter! We paid more than $10,000 in just maintenance fees alone. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. LEARN MORE. No. Hilton Honors points dont expire as long as youve had activity on your account within the past 24 months. BBB reports on known marketplace practices. With state-of-the-art equipment and helpful meeting professionals on site, hosting an event is seamless at InterContinental Kiev hotel. If I could give a negative star I would. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Hilton Grand Vacations Club or Hilton Club Members, employees of . We encourage you, your families and all guests to follow the CDCs guidelines. When I called to correct this change, Julie Browning put me on hold numerous times while she conferred with a supervisor, Cheryl Johnson. We paid over $2000 down and Each year you pay for a specific number of ClubPoints, which can then be redeemed at one of Hiltons Grand Vacation Club properties. THIS MATERIAL IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS IN A HILTON GRAND VACATIONS RESORT. Here's where to go if you have a question about a vacation package you've purchased or need to make a change to your existing plans. He also took our IDs and credit cards and ran an unauthorized credit check on us! NJ Reg. Of course they make everything sound so great and one of the pitche September 4-7, 2022. 3. They told me it was cancelled in their system and they are fully booked so there is nothing that they can do. As an alternative, consider using reward points to fund your travel. The developer/seller of timeshare interest in the U.S. and Hawaii Collections are Diamond Resorts U.S. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC located at 10600 West Charleston Boulevard, Las Vegas, Nevada 89135. She worked as a reporter for The Points Guy prior to becoming a freelance writer. Visit the Travel Restrictions & Government Mandates section for links to local government sites that contain the most up-to-date information. When I called in within two weeks they told me that my plan was only for 4 people and I would have to pay an additional 200.00+ to allow the 5th member of my family to stay and that was a deal at half off. Hilton Grand Vacations Club Customer Support Rated Extremely Low. $200 a month for a "mortgage" to a property that we own in and our This information may be different than what you see when you visit a financial institution, service provider or specific products site. If you dont end up using your points one year, you can bank them for the next year. We were swindled by HGVC salesman Brooke ** into buying a timeshare unit costing more than $50,000!! We were told that the purchase was an excellent real estate investment and a hedge against hotel costs. When we went on the owner updates, they purposefully misrepresented the compounding costs associated with upgrading. This product cannot be refinanced by a bank or credit union, because this is not real estate. Would love to be able to get into one of the many resorts we were looking at. Packages expire 12 months from date of purchase. I just want my $224.87 dollars back! LEARN MORE. We purchased a $12,000 package this past May while in Arizona and in September, while what they told us we had to attend (an orientation) have been told we have to pay an additional $14K to get the vacations we would like in Europe. She promised that her manager would call the next day. Click here to get notifications about new complaints of Hilton Grand Vacations Club. Today I received notice from HGV that my dates are now Oct. 19-22. They wanted to charge me more to get the same I was already offered. 9/24-10/1/2022 He showed us a tour of the resort too, which included a walkthrough of a nice suite and the pool and other spaces & amenities. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Housing 18 brands, Hilton's footprint continues to grow nationally and internationally . I sent the Rescission letter on 01/02/18 via certified USPS mail and they received it on 01/05/18. I would like my $223.88 refunded. THIS WEBSITE IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS IN RESORTS LOCATED IN THE U.S., BARBADOS, MEXICO, SCOTLAND AND JAPAN. So I ended up buying it after the rep sweetened the deal, but I have not received an email confirmation with all the details yet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Timeshare diamond/hilton grand vacation club, Non operating air conditioner and television. The Grand Waikikian by Hilton Grand Vacations Club in Honolulu is an all-suite resort located near the beach. Hilton Resorts Corporation and its affiliates, subsidiaries, parent and its parents affiliates and subsidiaries and partners are also the developer of timeshare interests in the US and internationally. We have been owners for over five years, and that is how long it truly took us to understand how we have been taken advantage of. If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if you're new to the world of vacation ownership - we can help. This is a multi-location business. So now I just drove over 12 hours here and have to drive over 12 hours back for nothing! I asked for this in writing via email as well. A $19.95 charge applies to each reservation change made up to 15 days of arrival. Being as gullible as I am I agreed to a Hilton Grand Vacation package over the phone and I immediately regretted it. ago For general inquiries regarding vacation packages, please contact us at 1-407-745-3157. I don't normally leave reviews. This is a non-refundable, nontransferable advance purchase package. $12,000 is a lot of money to spend on air. They stated they would reach out to me within 24 hours. There was pressure to go elsewhere. As we mentioned above, you can redeem these at different Hilton Grand Vacation Club properties or exchange them for RCI-redeemable points. So then they asked for my phone number. Next we STRESSED how important November is with planning a trip to Mexico - yep we will pay for all of that for 1 week for your family of 5 - 100%. All travelers are also required to provide basic contact information to airlines before boarding flights. As a convenience to Owners and Guests, Hilton Grand Vacations offers names of and/or lists of providers who have indicated they would be able to provide products and/or services to Owners and Guests. No one is excluded from visiting our properties or purchasing a timeshare. Offer sponsored by Hilton Resorts Corporation located at 6355 MetroWest Blvd. Seller of Travel Ref. We were also told that we could roll over points, but when we tried to do so, we were unable to, and no one seemed to be able to help us. Prices range from $7,800 - $758,990 for deeded interest; U.S. and Hawaii Collections range from $3.80 to $6.50 per Point with a minimum purchase of 4,000 Points. Possession of a major international credit card is required. Prices range from $7,800 - $758,990 for deeded interest; U.S. and Hawaii Collections range from $3.80 to $6.50 per Point with a minimum purchase of 4,000 Points. Incredible Occasions, Big And Small. Is the Hilton Grand Vacation Club Worth It? Hilton Honors is the loyalty program for standard Hilton hotels. Desired outcome: Unsubscribe easily. The above fees do not apply when purchasing additional nights consecutive to an existing reservation. In 12 YEARS, weve only been able to use our unit with Hilton Grand Vacations 14 total nights due to shockingly scarce availability!! After close to an hour of waiting, I was informed that my original confirmation could not be honored because all rooms for this promotion were taken, and that, if I did not want the new dates or could not find other dates, I could request a refund. government for the deceitful business practices, Desired outcome: Desired outcome: Booking a trip was confusing and nothing was ever available. Written confirmation required to check-in. They did suggest that I just use the confirmation number that was given to me. Now when I call to book New York, it seems there is nothing available for the 3 different dates I can make. Luckily, I have already received the credit to my American Express.

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