We don't give refunds even where you cancel part-way through the season. is a registered charity in England and Wales (1076346) Complete our online form to sign up for regular email updates from the council. services through our wholly owned subsidiary The council or contractor has the authority to apply stickers to garden waste containers to identify issues or to provide education on items appropriate to recycle. Skip to main content. Bulky collections will be still be available to residents at other times, with a new price of 20 for up to 3 items. nonetheless consider it is within our remit for an exceptional reason Please enter your postcode online to find out if your collection falls under week 1 or week 2. Itemsneed to be put out by 6am on the day of collection on the boundary of your property and clearly visible for the crews collecting. Swale. named addressee (or authorised to receive it for the addressee) you may Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. Household Waste Collection Service Standards. Your donations keep this site and others like it running. Our collection vehicles have an on board data base listing all properties that have registered and paid for the garden waste service. Collection days, missed bins, garden waste, trade waste. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. This or permitted to do so by law. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. Want the latest council news delivered straight to your inbox? Information Team. All items must be able to be lifted safely by two operatives. Established in 2008. Alternatively, you can take your waste free of charge to Kent County Council Household Waste and Recycling Centre or don't throw it away give it away via Freegle. If the council alters the collection day, we will provide notification to customers at the earliest opportunity. processing is being conducted relying upon the legal obligation placed Our privacy notice, which details how we processing your personal data. The council reserves the right to remove containers if the customer fails to pay for the service or if the council withdraws the service for any reason. How to report a missed bin. For Mondays missed collections, and properties during the remainder of the week that we are unable to reach, we will collect them week commencing 26 December. By using the Your Ashford app, youll enable officers to deal with your concerns more quickly and effectively, as theyll be able to access reported issues while on the move themselves. Run by Volunteers and powered by Alaveteli. Report a missed bin. If we have missed your bin due to road safety or access you will not be able to submit a missed bin report via our website, as we are aware the collection has not been completed. Are you using a mobile device? not share your information with any third parties unless we are required Unauthorised use, Lost, stolen or damaged containers can be reported on Ashford Borough Councils website. When you subscribe to the service, we collect information about you to allow us to provide the service and to allow us to contact you in relation to the renewal of your subscription. intended for the named addressee(s) only and may contain marked material Report a missed bin. We aim to collect any legitimately missed bin within 24 hours of receipt of the report. ---------------------------- This e-mail , including any attachments, is request. If your property cannot accommodate wheeled bins, please contact us. Run by Volunteers and powered by Alaveteli. What should you do if you are a business? 2 metres (6 foot 6 inches) - read about vehicles allowed. Garden waste containers not presented by 6.00am on the day of collection cannot be reported as missed and will not be considered a missed collection. If you're struggling to use the form please get in touch using the contact details on this page. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. Report a missed household waste collection including blue, green, garden, food or clinical waste. You can check what goes in which bin on our bin guide page. Garden waste containers are provided for the use of the customer but remain the property of Ashford Borough Council. If you no longer want to have your garden waste collected contact us: email environment@ashfield.gov.uk. Renewal notification is provided to the customer which identifies if there is a change to the payment amount. All garden waste containers must be clearly visible from the road, and accessible without obstruction. If we have been told that you cannot have help or use a council service. your request for 4yrs. An annual renewal for new customers commencing post 18/06/2020 will have a renewal date one calendar year from their initiating their service. The council reserves the right to vary these terms and conditions at any time without agreement with the customer. Sharing the best of our borough. Unauthorised use, If your bin/sack . To book your free bulky waste collection, you will need to log into Ashfield 24/7. After this, we will not return until the next scheduled collection day. Ashford Borough Council, Download a zip file of all correspondence. Current customers may request an additional container(s) at a cost which is a pro-rata amount up to their next renewal of their current service. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. You can check which bin is due for collection in the bin collection calendar. Do you need to renew your garden waste subscription? Then why not download the Your Ashford app. Garden waste containers may not be new, but will be supplied in serviceable condition. You can book a maximum of 2 collections at one time (8 items @ 54.00). Write toInformation Resilienceand Transparency Team, Kent Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, For other information related to local elections on 4 May, visit our dedicated web pages. Food waste will be collected next week alongside recycling as normal. may have interactions with you which results in us receiving and not share your information with any third parties unless we are required You must report one type of missed bin collection at a time. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. Entry without booking is not permitted. The garden waste service operate on a rolling year basis. Sign up for our low cost fortnightly garden waste collections. For our full privacy statement in relation to recycling and refuse services find the statement on our Privacy page. The number of properties that are outstanding means that there will be insufficient resources to catch up on Saturday. Make a complaint about a food business or product if you are unhappy with food hygiene standards. The councils contractor will return by the end of the next working day. The annual cost of the service is published on Ashford Borough Councils website. You can report missed bins or other problems quickly. Home. You do not have to renew your subscription but please be aware that if you do NOT renew your subscription, your garden waste will no longer be collected and you may have to give back your brown bin. telephone: 0800 183 84 84. Did you know you can view and comment on planning applications on our website? To report your missed bin: You'll need to wait until after 5pm on your collection day as this is the time when we update the missed streets list every collection day. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. if the customer does not renew their subscription at the end of a subscription period the council will arrange for the customers containers to be collected. To make a complaint, please complete the form below. If you do not have an account you can . Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 Order Bins for a New Development.
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