If you have a Bluefly account: Log into My Account. Then, under the Order Status section, find the order for which you want to create a return and click Return an Item.If you do not have a Bluefly account. Items will indicate their ship times in each description. $570 $369.00 Save 35 %. I would have exchanged them but took the loss for fear the 8 1/2 may be too small. How silly of me to have strayed Bluefly is a bunch of crooks and liars. You are using an out of date browser. The complaint has been investigated and resolved to the customers satisfaction. The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. I received my order on June 3. No response until the next day. It's a complete scam! THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . it does not state under details for several of your designer handbags? They were more expensive because they were a different color. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. Then place a new order online for an alternative product. To retrieve or reset your password, clickthe account iconat the top right of any page and click 'Forgot Password?.' Everly Womens Leather Tall Mid-Calf Boots. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. Received it in 2 days time! Reviewers satisfied with Bluefly most frequently mention free shipping. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. So, the bottom line is that once the order is made, there is no way to cancel the order. Thank you for ruining my sister's Christmas! Even if they have the right one in stock. They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. Bluefly Returns. Please allow adequate time for return shipping. Veja V-12 Leather Sneaker. Shipping to my house: $7, return shipping using Blue fly required label $19.95 + $1 insurance. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. It didn't occur to me to check their exchange policy beforehand. This hold will drop off your account within 3-5 business days. The company left an official comment to this complaint. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. My item is over $250. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Price gauging is not a good look, Bluefly! This can provide reassurance to potential customers seeking quality products or services. I orsered size 8 and receivwd size 5. I swear I used all known means to get in touch with the company but got no response from them. The bathing suit was 27.94, they ripped me off with the label sent. The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. Pieces sent back after the return period . I ordered shoes and they were excellent quality but too large. They assured me it would arrive before Christmas. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. Yep, they wanted that much money to return the item! With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off The latest review Gucci messenger bag was posted on Mar 28, 2023. Not cool. Hi Nancy, company located in New York, New York with $22.00 Million in revenue and 78 employees. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Do NOT give this company your money. This made my day and possible for me to make my next order!! Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. $21 return fee!! Verified customer. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. I returned. I'm considering suing and anyone reading this should too! If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. Bluefly's headquarters is in Florida, United States of America. Final Sale Then I called my bank and they confirmed that Bluefly charged me twice. When it arrived, the bag came with box, dust bag. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. *Note: please allow extra time for shipments to Hawaii & Alaska, shipping may take 30 days. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! Over 2.8 million positive reviews on eBay. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I bought quality clothing at a reasonable price. The bag is new and authentic. Two weeks later I contacted them again and they said they were very busy, but this time they'll actually look into my issue. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. Sorry for the trouble, but why did you not call DHL and have them pick up the package? Please be careful when you go shopping. Subscribe to getexclusive offers on designerbrands. About Bluefly. The customer service is really terrible. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. I bought an item two weeks ago and it arrived on Monday of last week. Did you return the desk? My Bluefly purse is my favorite. This review was chosen algorithmically as the most valued customer feedback. I will be contacting BCBG to let them know how their brand is being treated. Got a message they didn't have enough stock to fill my order. I will never order from Bluefly again! We do not accept cash, checks or cash-on-delivery (C.O.D.). It's still in the original packaging and has the tags on it. The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. It goes against our guidelines to offer incentives for reviews. If my money hasn't posted by tomorrow, I'm contacting my credit card company to do a charge back, and Bluefly can wait ten days for their 7 bucks in return shipping. I have S size, but they sent me XL! Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Very disappointed and they are just not even addressing the issue. Here are 8 tips for writing great reviews. This email will also include the tracking information for your shipment. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. Sometimes it takes more than a week to get an email confirmation that your returned item was received. We do our best to compensate for these rare situations, but they do happen. Literally so rude and zero help with my order. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. I wanted to exchange them but a return has a $20 fee. Will never use again and lesson learned check reviews prior to purchase! Late Returns Very unfriendly customer service and this was my first and last experience with Bluefly. So I wasnt aware of their fraudulent return policy. Charging all these fees to return is not taking care of your customers. Companies can ask for reviews via automatic invitations. #9. I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. News. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? The following day, I dropped off the package at a DHL authorised center and went on my merry way. We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. This website Bluefly.com all started out in the year 1998 providing customers with fashion trends, excellent value and designers brands for the choosing. Instead, I WILL NEVER SHOP FROM THEM AGAIN AND AM ACTIVELY TELLING ALL MY FRIENDS ON FACEBOOK NOT TO SHOP WITH THEM AND I'M POSTING THIS IN AS MANY PLACES ON THE INTERNET AS I CAN. Pay close attention to their return policy. Customer service. That is not right. . Email us at flyrep@bluefly.com. At this time, we do not provide return shipping labels for international customers. Recently I made an order. The boots were cheap, so I'm not going to bother spending another 40! Tip for consumers:I don't know what to say. Expedited shipping is not currently available for selection. Items marked final sale are non-returnable unless otherwise specified in an items details. Bluefly offers fast and easy online returns. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. Ordered product noticed every day no shipment details were ever updated. part of me wants to take a chance, but i don't want to "loose" money. I have called 4 times now and spoken with someone different every time. Finally got return label, sent items back and no refund until I contacted them again 2 months later. Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. Terrible and lazy customer service. No one in my family with size 5. 13,930. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. i get that returning a single dress is easy but returning a dozen can often be challenging. Our customers are incredibly important to us and we appreciate your feedback and concern. Reviews are from legit customers. Oh, and also they charge $50 for return fees not including shipping. Then I tried again and they stated that a return label would be at federal express . Careers. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. I did not do anything wrong when I ordered, they shipped the wrong size! It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. Bluefly start taking better care of your customers. BTW, Nordstrom offers free shipping both ways. Duties And Taxes Refund Share your photos and videos with others to prove the truth of your words. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. . Multi-carrier labels and . Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. Bluefly is a Retail, Internet Retail, and In-season, on-trend designer brands at an incredible value. They said ten days, and now on my twelfth day, I'm still waiting. Tip for consumers:Don't buy anything you may want to exchange. and Hawaii*. Bluefly will not be responsible for lost packages without proof of this receipt. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. I will never shop Bluefly again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Delivery Options. Reviewers satisfied with Bluefly most frequently mention free shipping. Not worth it. Returning Multiple Items From One Order Once I have my money, I'm removing myself from their email list and I'm never looking back. Hi Anna, Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. If I could review zero stars I would. I will never shop with them again. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. I sent letter to their legal counsel. Can you please private message us your best method of contact so a member can reach out and assist you? A shipping confirmation email is sent when all or part of your order is on its way to you. this is important information. I would give this company zero stars if I could. Reviewers satisfied with Bluefly most frequently mention free shipping. 2023 Bluefly Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They are absolutely not authentic. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Receiving A Refund I don't believe their return policy is very clear on the site at all. Now I'm stuck with three ugly sweater and lost $90! I don't know what to do! They may ship directly from different marketplace partners. Click on the attachment to access the shipping label. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Because i live in Europe I can't do anything about this. Summary. Carrying high end merchandise is obviously no indication of what type of service will be rendered. FINAL SALE items are not eligible for refund, exchange, or store credit. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. Were so sorry you had issues with your order. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. How do i know if an item is new, used etc? Bluefly was my go to site for years. Well guide you through the process. Bluefly has resolved 7 complaints. Due to security reasons, we do not ship to hotels or P.O. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. Highway Robbery- Do not return an item and expect your money back. You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. I have not received the product and I wont be able to receive the product. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. Apparently, all the other times I called and was told I would get my refund, they were LYING to me, most likely in the hopes I would just get off the phone and forget to check my credit card statement. These reviews may indicate issues with the company's products, services, or customer support. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. Charge For Returns Shipping Parcel not delivered and they won't refund!!! Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". Even if you have to pay more, skip this horrible web seller. It maybe a pain in the a##. If you need the order to arrive sooner, expedited shipping is available at checkout. I would not ever buy from them again. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. Your shipment confirmation will indicate when an item ships with its tracking information. They are thieves. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Leaving customers and their staff high and dry. 877-258-3359. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Please dont use them as a provider at all. So why did it show available and make me go through all the forms and payment? I am appalled customer service like this still exists. If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. Email us at. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. Items that have been opened or used will not be accepted for return. for anyone's information in the future, walgreen's has DHL shipping stations inside. Tape the return label securely to the box. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. 4.9 Total Score. 877-258-3359. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. Submit a complaint and get your issue resolved. Chris even shouted me. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. No complaints from me; cant lie I was nervous seeing all of the negative reviews but my experience was seamless. The complaint has been investigated and resolved to the customer's satisfaction. has anyone done this before from this store? Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . It was sent from Indiana to California, then for reasons unknown to me to Kentucky, then Indiana, then back to California. Once I noticed the shipping address is wrong, I wanted to change the address. Do not purchase shoes from this retailer. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. Please note that outbound shipping charges are not refunded when making a return. Product on Bluefly are available in very limited quantities for only a short period of time. Hi Cam, It is now January and I have no idea where my bag is. It may not display this or other websites correctly. also i do not want to be charged a return fee for each individual dress and separate shipping for each of them. i will never be purchasing from this website again and suggest you do the same. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information. 3 days later they cancel. AfterShip. Please refer to the section on Returns for information on how to create an online return. Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). Mods: i don't know where to put this, but please move it if necessary. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY .
Enslaved Peoples Of America Using Evidence Answer Key,
Daily Life Of A King In The Middle Ages,
Gigi's Restaurant Impossible,
Who Makes Specsavers Advance Elite Hearing Aids,
Calcul Du Nombre De Niveau D'une Maison,
Articles B