0000004361 00000 n We've received a quote of over $13,000 to construct cable to our home. Pittsburgh, PA 15236. 0000202688 00000 n If you ever find the secret sauce please share with me. Services and features vary depending on level of service. Greetings, @l8867vette! Entertainment provided by our TV boxes and Internet-connected streaming devices will be unavailable. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Once completed, this new interchange will be a game changer. I do not know what to do. Got frustrated with the robot on the other end and started mashing zero. 0000005177 00000 n CAN SOMEONE JUST HELP INSTEAD OF FORWARDING ME TO SOMEONE ELSE?! How do you get service?! Since Comcast is the last "user" of the utility pole, and the service has been abandoned, how and where does one contact someone at Comcast to remove the utility pole? However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. I apologize to hear of the issues you keep running into when trying to get this tap installed. If no plant is in place you will have to wait until it is built. Either they emailed me first or I had to go through multiple people searching by job title in the global address book in Outlook. .it isn't easy to contact them even when part of your job directly deals with them. I am looking for this information also. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. My husband runs a small business and we're really losing out. 0000003156 00000 n .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. I have had this identical scenario happen 4 times now. Get in touch with the right person and learn how our solutions can help bring new opportunities to your doorstep. This work, which will include laying over eight miles of fiber, is expected to . There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. I need to contact AT&T, WOW and Comcast to facilitate the relocation. To send a private message, please click on the chat icon on the top right next to the bell. Engineering Department 120 K Street, Third Floor Lake Worth, FL 33460 Attn: (561) 357-6400 Office (561) 964-3499 FAX Mr. P. Eddie Herron, Manager OSP Planning & Engineering Design AT&T Utility Coordinator PH3103@att.com (561) 540-9262 Direct (561) 964-3499 FAX It's a new townhome that is finished and I am moving in tomorrow. The opportunity to be a part of something that impacts millions of lives. Sorry about that. 0000203341 00000 n Got an expedited ticket. He has quit taking my calls. We actively create and expand opportunities for diverse-owned businesses in our supply chain. Read Now, Vice President, Procurement, Comcast NBCUniversal. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. 0000002221 00000 n 0000002692 00000 n I've had the same issue for nearly a month now. Were updating our network to support more powerful, even faster speeds so your business can do more, connect more, and get more done. 0000000016 00000 n No tech arrived and when I called 30 minutes after the window had expired, customer service said tech noted noone was home. I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. We can send a text the day before network improvements begin in your area and again when your service is restored. I told them get me connected then we'll wory about pricing at this point. All they can do is reschedule. I was home ALL DAY. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. Did you make sure to scroll all the way up? You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm Ive never seen a company treat PAYING CUSTOMERS like this. They ran a cable above ground for 400 ft. My service is terrible. We don't have direct contact information to provide you, that being said, we can place a ticket into our serviceability division. COMCAST CONTACT: Anthony Vataloro 617-279-7037 Anthony_Vataloro@comcast.com I have been trying to get service for over a month now. Dec 2020 - Sep 202110 months. It "didn't understand" so it said to hit zero to talk to a rep. Did just that. 0000005518 00000 n I have been trying to get service for over a month now. My cable has to be run in the air. My service was installed in January 2021 which was 4 months ago. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. Since you have already sent a PM, I will continue to assist you through there. I have a mans number in construction that said he would take care of it. Please include your first and last name, along with your new address, and we will continue helping from there. Worst part is Comcast is the only thing available where we are. I cannot tell you how many times we have called customer service to no avail. Told tech support i'm tearing their shit down and they need to connect me with engineering. Below, youll find options for residential and commercial spaces. September 19, 2022 Comcast Completes $4 Million Expansion to Nearly 2,000 Additional Homes & Businesses in Northern Utah August 29, 2022 Comcast proudly sponsors the August 26-28 'IMPACT Black Women Experience' a partnership with IMPACT Magazine August 2, 2022 All I want is internet and home phone - there's a box in front of my house. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. 123.5 mi Comcast Service Center. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. WiFi Pro. Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. 198 41 I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. 198 0 obj <> endobj Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I want the service but something has to be done. Do you have an existing serviceability request number and is your new construction home finished being built? 0000003912 00000 n I would really appreciate any input. Hey there, @user_a0f167. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. Reliably fast Internet on our Gig-speed network, Ongoing support for property staff and residents, Fast Internet with the bandwidth to handle all their devices, WiFi available with all Business Internet tiers, Additional solutions for cybersecurity, TV, Phone, and more, Optimal enterprise cloud infrastructure solutions. Edit: ok this is the only number to get through it appears. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. Your business will experience a service interruption while network construction occurs in your area. and our If available, they will appear as. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Things like this can take some time, as every area is unique. How do you not have internal numbers to contact another internal department? You'll work with a family-like team that supports you and has your back. 0000203180 00000 n Our team is here to help. Let your business or community stand tall with a custom network infrastructure. You can visit the, We recommend restarting your gateway once service has been restored. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. I have been trying to get service for over a month now. The cable runs across my neighbors property. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. I hope you are having an amazing day! 0000004309 00000 n Hello @lanannak. I've contacted Comcast 3 weeks ago to get this started with ZERO help. You can still watch on the Xfinity Stream app while connected to a mobile network. Hello! Now I expect to get a bunch of calls from a bunch of panicked engineers who will have no idea about this project, and I'll have to explain I just need a cost estimate for a proposed relocation. user_285696 Hey there! This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Vice President, Procurement, Comcast NBCUniversal Our Commitment We're committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. The work is done by a contractor Comcast hires. Store Locator Status Center 0 These partnerships have proven to be key to the success of our Supplier Diversity program. My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. At your Richmond, VA, 918 North Boulevard, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. Internet Speed Test. @user_1eb5a5 Hmm. 0000202381 00000 n It's an absolute joke how terrible Comast service is. So far, I've been able to track down the number for the AT&T engineering department. We can help with both the service issues and the exposed cable. Thanks to whoever suggested Telling them you're taking down their service lines. Nurturing Diverse Subcontractors 0000004603 00000 n I do not know what to do. I cannot tell you how many times we have called customer service to no avail. I have a mans number in construction that said he would take care of it. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. It's an absolute joke how terrible Comast service is. Were enhancing the network in your area to bring you the best experience possible. We can't cut our grass without moving the cable. 0000003610 00000 n Our goal has always been to deliver the speed, reliability, and performance your business can rely on. A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. Calling 8-1-1 before every digging job gets the underground utility lines marked for free and prevents undesired consequences. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. @ComcastMichael can you please reach out to me as well. It's been 2 months and I still have nothing. What You'll Find at Comcast. Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. Ethernet Dedicated Internet. WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? Our team of experts work with you to help choose the right plan and provide on-going support. startxref 0000203368 00000 n 0000012032 00000 n Is there a number to call? Hi, gangelo88. Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 Sounds just like what I'm dealing with. Called 1-866-496-9669 which is the only number I could find. If anyone with xfinity is reading this please help! .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, We need to get an estimate for an apartment building from Comcast.
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