August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. 877-323-5299. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Report a Problem Manage Passwords Request a Service Industry best practices guide secure service delivery to agencies. " " has been revoked. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. TTY Support Line: 866-277-5669 The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. This system is for authorized users and official business only. TTY Support Line: 866-277-5669 Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. Find all your public health related information at one secure site. This needs to be a remote reboot/restart and not a shut down. Cyber Best Practices document for more information on this topic. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Link to DoIT Health and Wellness. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Grace B. Hou, Secretary, IDHS Help Line It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Increased phishing alert! All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. No password resets will be conducted over the telephone by DoIT CSC staff. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. call in user 1) from joining the meeting. Agencies who have adopted Office365 can access these resources by going to This will prevent unidentified telephone connections (i.e. TTY Support Line: 866-277-5669 both Illinois residents and out-of-state users. Staff will respond to service requests during the published Business Hours. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Click here for some simple defensive tactics and additional information and resources from our Federal Government. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. Springfield: 217-524-DoIT (217-524-3648) 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. External Illinois.gov ID Password Reset. DoIT Identity Management Accounts Footer. These are examples of when a helpdesk ticket is needed. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. Also, DoIT FOIA does not answer general questions about DoIT. Technician and Administrative accounts should not be registered. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Please turn on JavaScript and try again. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. Enterprise Desktop Services. Check out the Wi-Fi hotspot map to find a connection near you. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. The IT Service Processing team creates a work log entry including the provided information. Use this link if you need to manage or reset passwords. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. within the next 2 hours. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Monday Friday8 a.m. 5 p.m. Thank you for your patience. The ITSD team creates a work log entry including the provided information. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Please be aware that there are known issues this morning with the Citrix login page. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. To begin the password recovery process, choose one of the following options. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Follow the procedures here. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Category: IDHS Office Locator. Support: Report a Problem. All past Reminders of the Day are posted out here, as well. IDHS Office Locator. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. From identity management, administration of the statewide network and creating agency resiliency plan. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. After you login with your Digital ID, you will be prompted for your RACF credentials. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. More information is posted on the DoIT Remote Work page. Who can I contact? TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. It looks like your browser does not have JavaScript enabled. For more information visit the Remote Work Health and Wellness page. As you transition to remote work, Webex and videoconferencing skills will become more valuable. Make sure you are getting up from your desk/table for breaks to move around during the work day. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Welcome to DoIT Identity Management (DIM). Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. June 5, 2020 Webex may be a new experience for some and there are resources available to help users. Many of you are approaching the time to reset your user password. If they are asking for information from you, be safe and exit the email or text. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. User ID Revoked. http://www.office.com/. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. We are working through all the requests for assistance and will get to you as quickly as we can. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. If you are using the Citrix Workspace App, you run the risk of not connecting. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Standard Support Service Hours Staff will respond to service requests during the published business hours. Watch for communications written in broken English. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) As always, dont forget to mute your connection upon entry to the meeting! Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Springfield: 217-524-DoIT (217-524-3648) If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the For easy remote access to your Outlook email from any device, try office.com. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Chicago: 312-814-DoIT (312-814-3648) If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. For additional remote access details visit the Remote Work FAQs. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Details for how to report and escalate issues to the DoIT team. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Grace B. Hou, Secretary. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Help Me Grow. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Login to Survey Then follow the steps below for the download. This needs to be a reboot/restart from remote and not a "shut down". The device allows for remote access and does not require any additional configuration. If possible, use Chrome rather than Microsoft Edge. Read the FAQ. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. A comprehensive listing of all DoIT services including security, hosting, and more. Never provide personally identifiable information (pii). March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; As always please consult with your doctor before starting any exercise. DoIT targets to provision in accordance with Request Fulfillment guidelines. Increased phishing alert! Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Many of you are approaching the time to reset your user password. For instructions on how to do from remote visit: remote work FAQs. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Are you unable to recall your Digital ID user name or password? Make the choice to maintain your health today to better enjoy tomorrow. It looks like your browser does not have JavaScript enabled. Were you able to access something, but now can't? Please turn on JavaScript and try again. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. These practices apply to text messages, as well. Happy Friday! and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Benefit Choice is open thru the end of May 2020. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. IDHS Help Line 1-800-843-6154 Remember not to shut down your PC at the office. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Related Resources ATSR Guide Telecom System Specialists Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance.
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