Please keep this available for check-in. No smoking of any kind will be permitted on any stateroom verandah. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. No exceptions will be made. No internet purchase required to download or use on board. Hours are from 6:00am until 9:00pm. Instructions: Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Please practice wearing your life jacket. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Local Sales Taxes Applied where required. ), after handling money and pens, and after using the restroom. There are so many choices on your Holland America Line cruise. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. purchased prior to or during your cruise. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Please see the following important information about your luggage tags. Registration is free and there is no obligation to bid. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. No more waiting for printed cruise documents. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Be certain to bring along a record of all your vaccinations. No exceptions will be made. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Please note that this is a U.S. government regulation over which Holland America Line has no control. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Call us toll-free at 1-888-425-9376 or 206-626-7320. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. No more waiting for printed cruise documents. U.S. port and ending it in a different U.S. port. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Together we can make a tremendous difference! Some clearances will require face to face inspections, details will be communicated to you onboard. Kind of pointless to have a bank of non-smoking slots located right next to the smoking end of the bar! Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Its important to note that electronic cigarettes are illegal in many countries including the United Arab Emirates, India and much of South America and Southeast Asia. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Please log in to purchase your shore excursions. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. What you need to know before you go on a Holland America Line cruise. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. At some point in your travels you may experience an emergency. Casual dining is available in the Lido Market every night. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Or let it continue, as you disembark from the ship and journey inland. Reconfirm any special transfer requirements for disembarkation with the on board. Your travel advisor can provide you with additional information if you are interested in this option. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. If you reside in the UK please visit. Alcoholic beverages will not be served to guests under age21. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. It also shows you how to correctly put on your lifejacket. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Any guest who smokes inside staterooms or on verandahs in violation of Holland America policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Dining venues vary by ship. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Please fill out the form and return it to the Guest Services as soon as possible. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. If you receive a busy signal or message, please hang up quickly and try your call again. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Distribute your ship phone number to friends and relatives. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. You may request seating time, table size and indicate with whom you wish to dine. . Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Let the vacation begin the moment you arrive in a new country. You do not need to include any suffixes on your airline ticket. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Experience Alaska Glacier Bay Experts Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Additional quantities may be entered, although they will be subject to duty and IRS taxes. 1-206-626-7353 to add services to your itinerary. Please have the ships name, your partys name and stateroom number before you call. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. While MSC Seashore does not have any indoor smoking areas, MSC Meraviglia and MSC Divina each have a smoking/cigar room inside. All cash advances are subject to restrictions. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. All other questions and concerns regarding air arrangements should be directed to your travel advisor. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. You are responsible for complying with the policies. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. Download the app before your cruise, log in, and immediately start using Navigator. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. In addition, smoking is permitted on stateroom verandahs. Pre. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Limitations apply. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Please call the Guest Accessibility Department for detailed information. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. From time to time guests encounter transportation delays in getting to their cruise ship. (Remember that checked baggage might not be accessible at all times.) The Wireless Maritime Service system is available for use when the ship is in international waters. If you do not see our representatives, pleasehave one paged. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. The final amount billed may take up to 24-hours following disembarkation. Mail is provided to the Port one hour before sailing. Holland America smoking policy. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. The ship by ship schedule is below. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. Generally, the ship is subject to certain government procedural requirements upon arrival. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Additional information concerning Customs matters will be provided during your cruise. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Kids Club. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . Have the post office hold your mail. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425.
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