This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Hounslow Council 29April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. I unpacked my home pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. If it's noise from a factory or business, the penalty can be up to 20,000. The hedge must be on land owned or occupied by someone else. It advised that there was an ongoing investigation about the issues he has raised. You will need to explain what, and how serious, those problems are. On 12 August 2020, the resident and another neighbour reported to the landlord that there had been smoke from his neighbours flat at 2.45 am that morning. The landlord visited the neighbour who confirmed that he was burning paper to which the landlord warned him about the dangers of doing this. This also states that if. The landlord discussed the allegations with the neighbour which he denied. Think carefully about the reasons for your complaint. Listen, and request some time to think about the problem and measures you intend to take. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued. Make a complaint or comment. The police came round a couple of times (he posted a note through our door making threats), we kept the diary. the steps youve taken to try to settle the dispute, the problems that you are having in your home and/or its garden or yard because the hedge is too tall, how you think the hedge is adversely affecting the reasonable enjoyment of this property, take any action that could result in the hedges death or destruction, trim the hedge to a height less than 2 metres above ground level. He complained about the risk to the whole block and said he could not keep calling the Fire Brigade. Theyll indicate where the boundary is and might say whos responsible for the tree or hedge. In August 2020, the police and Fire Brigade attended the residents floor to investigate smoke in the communal corridor and it was identified that the source of the smoke was the neighbours flat. Excessive amounts of any of the following could also be handled by the council: It is hard to define unreasonable noise as this differs from person to person. You can contact the council if you think your neighbour isnt acting in accordance with this notice. This had not highlighted any noise concerns. If antisocial behaviour relates to council property or another registered social landlord (housing association) property you may still be able to report this with us online. It might be worth reading Hedge height and light loss. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. The landlords antisocial behaviour (ASB) procedure, states that reports of noise should be investigated by the landlord if it cannot be resolved informally by the resident. In this case injunctions can be imposed, fines can be handed out, or courts could make Criminal Behaviour Orders (formerly known as ASBOs). To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. A report by Hounslow Council's Standards Sub-committee, which was due to be published as the paper went to press this week, is believed to be highly critical of Councillor Mohinder Gill. If the problem continues, youll need to get help from a solicitor who specialises in neighbour disputes - but this will be expensive. If they were to smell the cannabis themselves, they might knock on the door and broach the subject that way. By the landlord. The needs of residents are our top priority and we pride ourselves in delivering quality services in the most effective and efficient way possible. The complaint is about the landlords response to the residents reports of noise nuisance. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. You can find out more or opt-out from some cookies. the landlord should work with other agencies and service providers in order to determine the best course of action to take in order to resolve the situation. As at the date of its final response on 4 June 2021 the landlord advised the resident that its investigation into his ASB reports about his neighbour was ongoing. The landlord carried out a risk assessment on 27 August 2020 with the neighbour following which it discussed their case with other agencies and identified an action plan to assist and support him. no evidence of the landlord engaging with the relevant support agencies again until the end of March 2021. resident aware that he could contact the local authoritys Enforcement team to report any such incidents if he felt in danger which was appropriate. There were also instances of it not providing updates when promised. On 13 March 2020, the resident contacted the landlord advising the noise nuisance kept happening and he wanted urgent action to be taken. When theyve got both sides of the story, a council officer will visit the site to look at the hedge and its surroundings. The landlord will then open an ASB case and send the reporter a letter acknowledging the report. Sign in. A West London man has been ordered to pay 6,000 after he illegally knocked down his own house. Find out about the Energy Bills Support Scheme, nationalarchives.gov.uk/doc/open-government-licence/version/3, Part 8 of the Anti-social Behaviour Act 2003, High hedges complaints: prevention and cure, trees protected by a Tree Preservation Order, appeal to the independent Planning Inspectorate. So stick some Motorhead or Slayer on full blast and try and wake the bastard up Once again, thanks. If the hedge includes protected trees, you might need to get separate permission from the council for trimming overhanging branches. In the second major debate of the night, over the proposal to make a huge increase in councillors' allowances, as revealed by The Chiswick Calendar, several of Chiswick's councillors criticised the increase. Mohammed Ali Khan, 45, of Thornbury Road, was found guilty of instructing a contractor to demolish a building without notifying the Local Authority as required by section 80(2) of the Building Act 1984 after a trial at Uxbridge Magistrates Court on February 3. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. It also advised him of the importance of it witnessing the reported noise to be able to take further action. This is comprised of: 450 for its failed to adequately deal with his ASB reports and communicate with the resident. There is also no evidence of the landlord following up on a further report from the resident of a burning smell from the neighbours flat on 6 November 2020. The landlord emailed the resident on 21 April 2020 to acknowledge his request to escalate the complaint and replied to his points as follows: It disagreed that its response implied that the residents complaint was malicious; it asserted that it had found no fault with its approach to this case. Problems could include, for example, if you think a hedge is too high or branches from your neighbours tree are overhanging into your garden. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Visit Contact Page. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued against a disabled person. The landlords file notes confirm it had a joint meeting with the relevant support teams on 24 March 2021 to discuss this case and what action to take going forward. . Read what we're saying about a range of issues. Provide the Ombudsman and the resident with further details in relation to its statement that it will explore securing a permanent move for the neighbour as referred to in its 8 April 2022 communication. hounslow and richmond community healthcare nhs trust. If they want you to cut your tree or hedge just because they dont like the way it looks, its up to you whether you do the work. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. Visiting Hounslow House. On 13 September 2020, the resident provided the landlord with records of noise nuisance from 3 September to 12 September 2020. It advised him to call the Councils Enforcement when there was a smoke incident. The landlord also reiterated to the resident at this time that there was an ongoing investigation. If youve taken the steps listed in Over the garden hedge and can answer yes to all the points listed below, the local council is likely to be able to consider your complaint. Hounslow Council complaints contacts. This notice sets out what must be done to the hedge and when it must be done by. Breaking the abatement order can result in fines up to 5,000 or up to 20,000 for a factory or business. Thank you, your feedback has been submitted. acknowledge these issues in its complaint responses. Police refused to do anything, and environmental health were even more useless. You can ask the police to get involved when your neighbours are rowdy or inconsiderate, damage your property or dump rubbish. It is recommended that the landlord arranges for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. You have rejected additional cookies. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. Some dissatisfaction about the Councils action will be treated as a request for us to do something, for example, a service request. A statutory nuisance is a legal term and covers significant or unreasonable noise which stops you enjoying your property. Web. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Image above: Hounslow Council Budget meeting, Tuesday 2 March 2021. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. The landlord concluded that it had investigated his reports of noise fully and had taken appropriate action. Despite the resident expressing dissatisfaction with its service on further occasions, the landlord only logged a complaint in April 2021.
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