File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). i just got other thing today plus and have it all on video. Find the best way to get help and connect with USPS. Do you need information? At this point it feels like willful disrespect. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. (248) 546-7107. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). If youd like to speak with a representative about another issue with your package, please call us. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. . 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. This isn't right and is starting to look like a scheme. Postal facilities are closed on federal holidays. This infographic illustrates the options, with links and contact information below. Office of the Consumer Advocate Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. PO Box 51234. Get email updates on the latest OIG news. LAST UPDATED: Learn more about what the Office of Inspector General FOIA Team can help you with. Monday - Friday 8 AM - 8:30 PM ET. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. On the website, you can also file a claim or request a refund for shipping. There is no reason my package shouldn't have been delivered. Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Federal government websites often end in .gov or .mil. Monday Friday 7 AM 11 PM ET Priority Express fees start at $22.95, and shipping runs seven days a. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan Hours of Operation The lady I spoke with last did a great job. - USPS Select your state or territory from the alphabetical listing. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. **** post office constantly marks my package a delivered when they weren't. The most common questions have to do with tracking packages or delayed delivery. i need some one to fix the **** in yuma **. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Informed Delivery Support Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. If you need more help, please send us an email. Connect with our customer service representatives to help resolve your issue and get back on track. As a matter of policy, BBB does not endorse any product, service or business. They have no proof but close my claim. The .gov means its official. If problems occur, they are in the best position to investigate the issue and fix the problem. Detroit, MI 48233-9501. Access theConsumer Affairs Office Locator tool. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. See details. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. I have tried going through the **** system. Monday Friday 8 AM 8:30 PM ET Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Respond to your customers for free.. references Ste 501 Memphis, TN 38188-1001 . She was friendly and helpful. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Monday Friday 8 AM 8:30 PM ET View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. Once on November 16, 2022 and again in January through USPS.com. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Customer Reviews are not used in the calculation of BBB Rating. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Please provide as much detail as you can. Inspector General, Privacy Policy Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. ***** and *** never do this. To find your local District Consumer and Industry Affairs Office: click here. 1-800-610-8734 I am not judging people. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Select an inquiry type that most closely relates to the complaint or question that you have. Postal Service guide to mailing services: click here. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. BBB Business Profiles are subject to change at any time. Individuals who are deaf, hard of hearing, deaf-blind, or have . You must have JavaScript enabled to use this form. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . They always put the package inside by our door, where it is safe, and they ring the bell. Are you serious? Closed Saturdays, Sundays, and Postal Holidays. Laureen.B.Alt@usps.gov. Four complaints and four claims have been filed with the ************* ************** and no one is doing anything about it. The Technical Support team can help when a website application or form doesn't work properly. They say you can call the direct line for further assistance but they a NEVER answer their phone. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) NATIONAL CONSUMER PROTECTION WEEK March 28, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts, 350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368, 865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884, 280, 281, 282, 283, 284, 285, 287, 288, 289, 297, 850, 852, 853, 855, 856, 857, 859, 860, 863, 864, 716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729, 210, 211, 212, 214, 215, 216, 217, 218, 219, 590, 591, 592, 593, 594, 595, 596, 597, 598, 599, 200, 202, 203, 204, 205, 206, 207, 208, 209, Baltimore, Capital, Northern Virginia, Richmond, Greater South Carolina, Mid-Carolinas, Greensboro, 604, 605, 609, 613, 614, 615, 616, 617, 618, 619, 625, 626, 627, 515, 516, 664, 665, 666, 668, 669, 670, 671, 672, 673, 674, 675, 676, 677, 678, 679, 680, 681, 683, 684, 685, 686, 687, 688, 689, 690, 691, 692, 693, 224, 225, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 244, 800, 801, 802, 803, 804, 805, 806, 807, 808, 809, 810, 811, 812, 813, 814, 815, 816, 818, 819, 820, 821, 822, 823 824, 825, 826, 827, 828, 829,830, 831, 240, 241, 242, 243, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 261, 262, 263, 264, 265, 266, 267, 268, 565, 567, 570, 571, 572, 573, 574, 575, 576, 577, 580, 581, 582, 583, 584, 585, 586, 587, 588, 750, 751, 752, 753, 754, 755, 756, 757, 758, 759, Appalachian, Cincinnati, Northern Ohio, Columbus, Erie, Central PA, Kentuckiana, Philadelphia Metro, Pittsburgh, South Jersey, 169, 170, 171, 172, 172, 173, 174, 175, 176, 177, 178, 179, 182, 184, 185, 186, 187, 188, 195, 196, 760, 761, 762, 763, 764, 768, 769, 795, 796, 739 790, 791, 792, 793, 794, 620, 622, 623, 624, 628, 629, 630, 631, 633, 634, 635, 650, 651, 652, 653, 460, 461, 462, 463, 464, 465, 466, 467, 468, 469, 472, 473, 474, 475, 478, 479, 486, 487, 488, 489, 490, 491, 493, 494, 495, 496, 497, 410, 434, 435, 436, 450, 451, 452, 453, 454, 455, 458, 470, Central Illinois, Chicago, Detroit, Gateway, Greater Indiana, Greater Michigan, Lakeland, Northern Illinois, Royal Oak, 500, 501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 520, 521, 522, 523, 524, 525, 526, 527, 528, 612, 770, 771, 772, 773, 774, 775, 776, 777, 778, 155, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 498, 499, 530, 531, 532, 534, 535, 537, 538, 539, 541, 542, 543, 544, 545, 549, 700, 701, 703, 704, 705, 706, 707, 708, 710, 711, 712, 713, 714, 039, 040, 041, 042, 043, 044, 045, 046, 047, 048, 049, 010, 011, 012, 013, 014, 015, 016, 017, 018, 019, 055, 636, 637, 638, 639, 640, 641, 644, 645, 646, 647, 648, 654, 655, 656, 657, 658, 660, 661, 662, 667, 400, 401, 402, 403, 404, 405, 406, 407, 408, 409, 411, 412, 413, 414, 415, 416, 417, 418, 420, 421, 422, 423, 424, 425, 426, 427, 471, 476, 477, 369, 386, 387, 388, 389, 390, 391, 392, 393, 394, 395, 396, 397, 889, 890, 891, 893, 894, 895, 897, 898, 961, 030, 031, 032, 033, 034, 035, 036, 037, 038, 050, 051, 052, 053, 054, 056, 057, 058, 059, 090, 091, 092, 093, 094, 095, 096, 097, 098, 100, 101, 102, 104, Caribbean, Central Jersey, Long Island, New York, Northern Jersey, Triboro, Westchester, Albany, Boston, Connecticut, Maine, Massachusetts, New Hampshire/Vermont, Southeast New England, Western New York, 070, 071, 072, 073, 074, 075, 076, 078, 079, 439, 440, 441, 442, 443, 444, 445, 446, 447, 448, 449, 540, 546, 547, 548, 549, 550, 551, 553, 554, 555, 556, 557, 558, 559, 560, 561, 562, 563, 564, 566, 730, 731, 734, 735, 736, 737, 738, 740, 741, 743, 744, 745, 746, 747, 748, 749, Bay-Valley, Honolulu, Los Angeles, Sacramento, San Diego, San Francisco, Santa Ana, Sierra Coastal, 970, 971, 972, 973, 974, 975, 976, 977, 978, 979, 986, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 286, 733, 765, 766, 767, 779, 780, 781, 782, 783, 784, 785, 786, 787, 788, 789, 797, 798, 799, 885, 936, 937, 942, 952, 953, 956, 957, 958, 959, 960, 940, 941, 943, 944, 949, 954, 955, 962, 963, 964, 965, 966, 905, 906, 907, 908, 917, 918, 926, 927, 928, 910, 911, 912, 913, 914, 915, 916, 930, 931, 932, 933, 934, 935, Alabama, Atlanta, Central Florida, Mississippi, North Florida, South Florida, South Georgia, Suncoast, Tennessee, 298, 299, 304, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 398, Albuquerque, Arkansas, Dallas, fort Worth, Houston, Louisiana, Oklahoma, Rio Grande, 832, 833, 834, 835, 836, 837, 838, 990, 991, 992, 993, 994, 307, 370, 371, 372, 373, 374, 376, 377, 378, 379, 380, 381, 382, 383, 384, 385, 004, 105, 106, 107, 108, 109, 124, 125, 126, 127, Alaska, Arizona, Big Sky, Central Plains, Colorado/Wyoming, Dakotas, Hawkeye, Mid-America, Nevada-Sierra, Northland, Portland, Salt Lake City, Seattle, Spokane, Media Relations, Public Affairs and Communications, 1-31-08. Monday Friday 8 AM 8:30 PM ET I got in my car and found him up another street. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. The number for that office is. Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Still nothing. Complaint About Mail Service Use the USPS website's Email Us form. Monday Friday 8 AM 4:30 PM ET When I mentioned it to the woman escalating my claim she said that was odd and against protocol. If you need more help, please send us an email. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. Address Management : Verify & Transport : PostalOne! APPEALING A POST OFFICE CLOSURE The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Write or email your complaint to USPSs Consumer Advocate office at. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. Average of 1 Customer Reviews. Visit: FAQ | USPS. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. If you have trouble using one of the following, please give us a call. If you have trouble using one of the following, please give us a call. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. If youd like to speak with a representative about another issue with your package, please call us. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! Postal Service complaint Find out how to file a complaint with the U.S. Email: USPS Customer Service Monday Friday 7 AM 11 PM ET If the document you are seeking is not available in our Document Library, please submit your FOIA request. Find the best way to get help and connect with USPS. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Informed Delivery Support so today the mail man though the box that came in the mail from the truck and did not stop. GBPCC Industry Contact: Timothy O'Connell. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. It is now over a month and I am still unable to access my mailbox. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Do You Represent A Business On Our Site? Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. The post office I think is stealing my packages investigates themselves? Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? I purchased a home in a community that has a cluster mailbox. Hours of Operation Contact PostalOne! Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. They told me it would take 2 weeks to a month. Postal Service about lost or stolen mail or mail fraud. I submitted a temporary address change twice. If your complaint is not resolved, you can: United States Postal Service Hours of Operation I have bills addressed to me which never arrived at my temporary address. Customer Care: Track: . USPS Change of Address , USPS Hold Mail , Redelivery, etc. The U.S. This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. Sitemap, about the prc I have gone to post office continuously to see if locks were changed and my keys available. Something should be done and they need to be held accountable. Make a General Inquiry See a list of all upcoming USPS holidays and events. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. I paid for this on February 17th. Please use the Hotline form to report matters involving: Please fill in as much information as possible. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . Use our online form to answer a few questions about your issue. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Do you have a service problem? Get contact information, hours, and more. Post will do nothing but give a run around because THEY lost package. Instagram. i have posted on ******* and ******** about the bad **** in ****. Pitney Bowes, U.S. Mailing Solutions. Connect with our customer service representatives to help resolve your issue and get back on track. Suite 200 I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. 19 complaints closed in the last 12 months. Complaints Complaints against the government Consumer product and service complaints . 80 Main St. Westford MA 01886 . 412-359-7829. With three agencies that have U.S. USPS Corporate Account Address Element Correction / Address Change Service BBB is here to help. reports/data, 901 New York Avenue NW The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. April 5, 2023. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Select your state or territory from the alphabetical listing. For answers to frequently asked questions and customer service help: click here. Saturday 8 AM 6 PM ET. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. The webpage is organized to provide consumers . Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 1-800-610-8734 The U.S. Major Account Manager. Please provide as much detail as you can. Monday Friday 8 AM 4:30 PM ET This is why I am contacting the BBB.The ZIP code is *****. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area For more details and a full list of services, go to FCC Telecommunications Relay Services. Instead my mail is being returned to sender. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Postal Service about lost or stolen mail or mail fraud. Find information on our most convenient and affordable shipping and mailing services. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. International Association of Better Business Bureaus. Hours of Operation To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. We are always home because we work from home. Alternately, you may email USPS byclickinghere. Ask a real person any government-related question for free. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Find the nearest USPS location by city and state or ZIP Code. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping
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