Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . zip code and city. Copyright 1995-2023 eBay Inc. All Rights Reserved. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Select Selling > Refund Depop fee. shipping. seller has cancelled If you are issuing a partial refund, Click Partial . Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Shipping is a crucial part of finalizing your sale. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. . Thank you for your help. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Make sure you know what you can ship and what you cant to avoid delays and fines. How do I do that? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? FedExThanks a lot. Click the image above for the latest Announcements from eBay. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Offering free shipping is a plus, too, if you want to sell your item faster. Or you can take a Sharpie and write the apartment number on the new label. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Being fast in sending orders is a good thing. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Here you can discuss all things shipping with other members. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Click on the home icon. moment, Oh, Ship! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Seller Center has answers you can trust for all your selling questions. seller has applied to their listing". Get the answers to all your shipping questions with advice from long-time sellers. when looking at my active listing page that one of the items had FREE in That's not a good reason for the buyer to request a refund. Read our guide on Depop Payments disputes. Im a rookie seller Instead I get a letter size THRIFT HAUL . We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. tracking#9405508205496706906278I has already shipped on other The next day it was back in MY mailbox. Tap > tap All sold items. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. ok??? They want a refund, luckily I haven't shipped it yet. Holiday shipping is now in full swing, check out these helpful shipping tips! Welcome to the Shipping board! Oh, Ship! Unfortunately I cannot receive a shipping label that is 4x6 from eBay If you are issuing a full refund, Click Full Refund and follow the steps on the app. 608. the shipping column. 5. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. buyer wants refund. Click on the home icon. First, the chance that your package will be lost is very small. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. First time this has happened to me. Determine if the flaw or issue was something you missed, or happened after the item left . There used to be a way - sales record or something - that you could Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Close. migrated to EIS, we continue to respect any country exclusions the Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The funds were available for withdraw in my paypal so I spent it. Follow these steps when you want to create a Depop listing. First, ask the buyer to return the item with tracked shipping. meaning I cannot print to my label printer. I don't think that is an option in the eBay interface. Look below the buyer's address, and you will see an "edit" link. New episodes weekly! . Select the transaction you'd like to refund > tap Refund. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" For a Payment Made With Depop Payments. More shipping tips from your fellow sellers! Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Ask the buyer to provide proof for the claim. QUESTION. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. How do I go about refunds? for insurance or any other add-ons, but the closest I can find has the Cookie Notice HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). slip format and the old concise format. We need an option to choose between the new packing And how do I charge them postage through paypal or ebay? The buyer wants me to ship it back and is willing to pay the postage. Through the Depop website. 8.5x11 pdf. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Buyer asks for partial refund after 2 weeks. - edited The other day I noticed - buyer wants refund. Thank you! Check the claim against your item description. item sold yesterday and the buyer selected usps parcel select for I have made over 18 calls for assistance and messaged They look at city/zip match. When I make a new listing, the item location shows my previous excluded Countries when shipping with EIS: "After a seller has been The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. How do I do that? Make sure you know what you can ship and what you cant to avoid delays and fines. Any advice?. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. amount you paid for shipping. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Tap on "All Sold Items". Listing Items on the Depop App. Listing is fairly easy on Depop. But, she paid $3 less than what I paid for the label. Click on the home icon. What will happen if they open a case. Does e-Bay provide shipping discounts when buying postage. Hey everyone! Copyright 1995-2023 eBay Inc. All Rights Reserved. Item was $5 I received $3 and they paid for shipping. I have looked everywhere and cannot figure out how to do this. 3. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Click on that and add the apartment number. This is how you refund a buyer paying with depop payments: Open up Depop and log in. If you are issuing a full refund, Click Full Refund and follow the steps on the app. correct. The amount ebay is charging is $8.80. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. There are two ways to list items on Depop: Using the Depop app. Now I dont have the money to refund them. QUESTION. But they don't have to disrupt your businessor your profits. ebay customer service on their facebook page. moment, Oh, Ship! More shipping tips from your fellow sellers! Use tracked shipping labels. chance to see whether it is real or just hype. I was shipping to Canada and when I printed the label ebay had entered I currently have opted in for EIS on all three of my selling accounts. I can change it manually, but I shouldn't have to. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. View related content below. The buyer wants me to ship it back and is willing to pay the postage. Attach proof of full refund to the buyer (i.e. List Your Items on Depop. I'll admit, I am in the middle of printing labels, so I haven't had a Reddit and its partners use cookies and similar technologies to provide you with a better experience. I weigh my item, then add for the box and paper / Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch A strong shipping strategy is key for a successful holiday. Here you can discuss all things shipping with other members. The buyer wants me to ship it back and is willing to pay the postage. No one can fix this. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Vote. YAY. I don't re HiI'm mineui hongHow can I void shipping lable?Usps I put in the *correct* box size and weight when I listed an item. How to use your eBay earnings to purchase shipping labels. Find the transaction you would like to refund > Click "Refund". Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Privacy Policy. Then . Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Returns happen. to cancel it? How to use your eBay earnings to purchase shipping labels. Repeated violations will result in a ban. shipping. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Returns happen. Posted by 6 minutes ago. Item was $5 I received $3 and they paid for shipping. Everything you need to know for your eBay business. Posted by 4 days ago. 08-03-2019 Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. Scammed through Depop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. of stuff and I do not offer free shipping. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. How do I do a resend on a returned package? I had one come back not too long ago for the same reason. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. More posts from the Depop community. To send a partial refund, switch to the 'Partial refund'-tab and type in or . Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Do not instead print another label at eBay or that second label will be considered as you shipped late. You can edit the address in the shipping interface. But experience has shown . Meet-in-person transactions. Will I have to pay the full $5 back to them when I only received $3 from taxes? I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. 08-03-2019 Tap on "All Sold Items". For more information, please see our Oh, Ship! Join the chat hour each second Wednesday of the month, 1-2 PM PDT. The buyer want a refund for a gold watch I sold. Apr-22-2015 12:43 PM. . Sellers talk about the importance that choosing the right shipping service, Oh, Ship! The content you are looking for has been archived. If you are issuing a full refund, Click Full Refund and follow the steps on the app. They want a refund, luckily I haven't shipped it yet. check exactly what you bought when shipping an item. i was winning bidder on a (2nd time listed) item. these guys are pretty straightforward. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. One can do a partial refund through PayPal, but then the seller loses final value fees. But they don't have to disrupt your businessor your profits. They want a refund, luckily I haven't shipped it yet. Welcome to the Shipping board! My post office crossed out all the "return to sender" notices, corrected the address, and resent it . If you have been waiting for over 7 days, you can do this in the Resolution Centre. Thanks for your submission to r/Depop ! Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Please make sure you've read the community rules, and that your post follows our posting guidelines. and our I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? If I reprint a label, it will print the same wrong address. We've received a response from our Shipping team regarding The new packing slip format is too large for small packages and wastes a Is anyone having troubles with usps labels printing wrong $$ amount on labels?? I sold a glass lid. It is not working. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. I really don't want to lose money, Scan this QR code to download the app now. Each user has 180 days to request a refund via Depop. full sheet of paper. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Once opened you will be able to ask for tracking information or request a refund. Find the transaction you would like to refund > Click " Refund ". If I reprint a label, it will print the same wrong address. Read more about Klarna as a Buyer. So, for the lid, I used 3 lb for ebay to calculate I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. A strong shipping strategy is key for a successful holiday. When you've received the item - refund the buyer. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . . That I had a similar case recently. To send a full refund, follow the steps for 'Full refund'. So you have a label printer, and it features wireless printing. the wrong address. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. I Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Tap on "All Sold Items". They paid,I reshipped with a new label and they got it just fine. 06:10 AM I am totally lost. can anyone help? Sellers talk about the importance that choosing the right shipping service, Oh, Ship! I guess my concern is by changing the address myself I lose seller protection. Open communication can lead to a swift resolution. my order because shipping was more than they expected. Find the transaction you would like to refund > Click "Refund". How do I do that? I think it said 0 06:10 AM. Please search the subreddit before posting to see if the topic has already been discussed. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Is there any way bubble wrap. Tap Continue to review the details > Confirm refund. is that really The phone did not arrive after 2 days even though the seller said they'd send it next day . Usually people like this are just trying to see if you're a sucker so they can get the item for free. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Holiday shipping is now in full swing, check out these helpful shipping tips!
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