Often times when importing or exporting products to another country, duties will need to be paid for doing so. Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. WebUnfinished Consignee and Shipper Information. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. Ordered some jewelry from US and it's currently stuck in customs. Jump to the last page The DHL clearance event is one update that many hope to avoid. But first, you should check to see if the Further Detail tab has been updated since you last checked. DO these to ensure smooth customs clearance 1. . So, if duties are due, this will be listed along with the payment required. The DHL clearance event simply implies that your shipment is undergoing customs clearance. In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. I have been waiting from my package and have no delivery date. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. WebWhy is your DHL tracking stuck on the clearance event? 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago Hi! Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. Your email address will not be published. I hope you enjoyed reading this article, if you did, you should also see what en route to DHL eCommerce distribution center means. Has anyone ever seen this before? As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. I called but they are closed now. So when your DHL tracking says determining customs duty, it means the amount of duty needed to be paid is being calculated. If all go well, your shipment should be back on the move in no time. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. I will really appreciate it. However, it will take some time for the paperwork to be reviewed. Please let us know what happens. These may either appear along with the main tracking pages, or may be visible when clicking on the button that says Further Detail.. Please let us know what happens. Oh well. Same here, it seems DJI is not doing proper customs work. Been days now and not moving. Please can you help me check , i want to know the problems 4567694445. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. Hi there K26. So, they generally arent anything to worry about. Tracking registers a "Clearance Event" once each day. The product was not packaged in accordance with that countrys regulations. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. What actually matters is the additional tracking update to the clearance event message. Paperwork that was not filled out correctly. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). Why? Check the Further Details tab to see what the issue might be, and contact DHL directly. This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. It is a step that all international shipments must undergo. WebIt that was supposed to be delivered on August 1 via DHL Express. In most cases, it means that DHL has been unable to address the issue with customs. I hope that youve found this article helpful, and that its answered all of your questions about customs clearance events. I pleaded with the seller to send it using FedEx but was unsuccessful. DHL is a shit list carrier. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. How long does the DHL clearance event take? In addition to the standard clearance event, you may come across several additional clearance-related messages. It means that your shipment has been cleared and will continue on to wherever it was heading initially. The shipment is considered high-risk, or is believed to contain prohibited goods. You can reach DHLs contact page by clicking here. As you read on, I will list out some of the additional info and what they mean. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. In most cases, it means that DHL has been unable to address the issue with customs. In most cases, between 2 3 days, the shipment is released after it has been sorted out. The Customs office hasnt looked into your package . In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. The Customs office hasnt looked into your package . All content is for informational purposes only and should not be considered financial advice. Scan this QR code to download the app now. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. Copyright 2023 DJI All Rights Reserved. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". Thankfully, DHL handles customs clearance on your behalf. If you click on it, you should see additional information about the clearance event. Thankfully, this is a normal process, and does not mean that anything is wrong. But what exactly does it mean, and how do you go about it if you come across this update? One of the most common additional messages you will come across is determining customs duty. If it remains stuck on this for several days and nobody has reached out to you, I recommend contacting DHL for more information. DHL is pretty good at giving customers update on their shipment. Your email address will not be published. Importing or exporting a shipment comes with a lot of paperwork! In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. ago Am not sure either I also already pay for import duty last Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? My parcel from Japan to the Netherlands has been stuck in customs since june 24th. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws If you attach the wrong paperwork, it will be delayed. WebIt that was supposed to be delivered on August 1 via DHL Express. I am a bit at loss about this whole ordeal. Usually, this is caused by something unusual occurring that doesnt normally occur. DHL "Clearance Event" am i the only one stuck in this status? While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. WebDHL Express manages the majority of queries from the customs authority on your behalf. So, lets look over each additional message, and their meanings! It could also be that it has been addressed but is yet to be updated. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. I called and DHL said that US customs picked Customer service has been horrible. Hi, could I please get my case looked at as well? Usually, it should takebetween 2 -3 daysif all requirements are met. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. ago Going into 2 weeks now, mine is upwards of thousands. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. Its been stuck in clearance event and have had no updates yet. Uncontrollable clearance delay is one message that no one likes to see. Within the further detail section, you may also see a message stating that customs duty is due. This may require communication with either you or the shipper before the package can continue further. If the address or name is incomplete, the shipment will be delayed. One message youre likely to see at some point is determining customs duty.. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? You can see this additional information on the tracking page. CUSTOMS SEIZED. Customer service has been horrible. Typically, this isnt anything you need to worry about, and DHL will be the ones that handle it. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. This is the one message that everybody hopes to see during the clearance event. . If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws Is there anything else I should try to do to solve this mess? Edit: Also Ontario Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. If there is an inaccuracy in your paperwork, you could be delayed for this. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. USPS: No Secure Location Available (Meaning, Next Steps + FAQ), Tendered At Fedex OnSite (Meaning, Next Steps + FAQ), Amazon Package Delayed In Transit (Meaning + Next Steps), Fedex Operational Delay (Meaning, Next Steps, + FAQ), USPS Package Arrival At Unit (Meaning, Details + FAQ). When a message stating customs clearance paperwork check is presence on the tracking page, this means that the paperwork regarding the shipment is currently being checked by a customs agent. My package status has been stuck on Clearance Event for around 8 days. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. This is the final clearance event message youre likely to see, and its perhaps the most exciting! If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Thankfully, DHL handles this for you. If it hasnt, then there may be a problem with your package. However, there are situations where the tracking status is stuck on clearance events. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. ago Am not sure either I also already pay for import duty last Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. I called and then received an email telling me they might need more info from the receiver. If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. The waybill number is. James is the owner of JamesMcAllisterOnline.com. Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. We'll try our best to help you from the team designated for any assistance and important updates. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. Ganbatte kudasai! My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? The truth is, it depends. Beneath the Clearance Event notification, you should see a Further Details tab. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. However, its also possible that the package has simply left the previous country, and DHL hasnt shown any further updates since then. Having the exact same issue at the same time my friend. Basically they stopped the package because they want to know what's inside and what its real value is. WebMy DHL Tracking Is Stuck On Clearance Event. WebDHL Express manages the majority of queries from the customs authority on your behalf. What Does En Route To DHL eCommerce Distribution Center Mean? We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. If there is an inaccuracy in your paperwork, you could be delayed for this. When you come across this message, simply check for additional information to determine the actual issue. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. 3. In most cases, DHL handles the entire process and, most times may contact you if necessary. 3. This page may contain affiliate links. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. It may come as shipment has been given release by customs.. For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. Why is your DHL tracking stuck on the clearance event? Although clearance events add delays during importing and exporting of shipments, it is quite normal. Trademarks are only used for nominative fair use and are property of their owners. We'd like to help you with the status of your order shipment information. 500+ business, marketing, and personal development lessons. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. Credit Rules It was seemingly good news, but it turns out that they apparently need a invoice from the sender attesting that someone has paid those shipping fees, since my invoice shows that I didn't pay them. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. Thankfully, DHL does its very best to ensure these cases are resolved on your behalf, but there may still be delays. Why? DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. It's been like this for a week. Edit: Also Ontario Some of these are; When importing or exporting products to another country, duties are paid. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. When packages are shipped internationally, they must go through something called customs clearance. Bear in mind that I have basically asked "What has been taken into account to reach this sum?" Due to the nature of the process, there are quite a few steps involved, and the process has to be repeated in each country the package moves in and out of. In addition to the standard clearance event message you are likely to see several times on the DHL tracking page, there are several more clearance-related message youre likely to find. However, it can add an extra delay to the product clearing customs. However, there are situations where the tracking status is stuck on clearance events. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! I've had the same issue: Good day please my shipment is saying clearance event. The carrier will have to figure out how the shipment should be dealt with. Basically they stopped the package because they want to know what's inside and what its real value is. LadyDeathXXX 7 mo. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". In this article, I will explain what the DHL clearance event message means, and highlight additional messages that come with the clearance event message, what they mean, and what you ought to do. However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. How To Cancel A USPS Shipment [A Step By Step Guide], What Is A Delivery Exception FedEx? The Clearance process for this shipment is on-going with additional details required for clearance. So, you should expect further updates soon! The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. Thanks. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives. PLEASE HELP!! Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. Be patient, and continue checking the tracking page for updates! If the address or name is incomplete, the shipment will be delayed. Additionally, to ensure that all duties and taxes due are paid. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. DO these to ensure smooth customs clearance 1. This duty is determined by the value of the product within the shipment. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. My DHL Tracking Is Stuck On Clearance Event. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? It's been like this for a week. This subreddit is not officially affiliated with DHL or its subsidiaries, but we do have verified DHL employees monitoring posts. It that was supposed to be delivered on August 1 via DHL Express. Thank you for your inquiry. The carrier will have to figure out how the shipment should be dealt with. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. It is a normal step and does not imply that anything is wrong. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? DHL is pretty good at giving customers update on their shipment. It is actually very little you can do besides having patience. The process often causes delays, depending on the nature of the case. ago Thankyou for that. DHL "Clearance Event" am i the only one stuck in this status? A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. Can someone check on this for me please? Fingers crossed! 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago If all goes well,your shipment will be released and should be updated on the tracking page. ago Thankyou for that. Check the Further Details tab to see what the issue might be, and contact DHL directly. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. He started his first blog at the age of 11, and has since gone on to start several successful businesses. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". If you attach the wrong paperwork, it will be delayed. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. Mine was due for december 9th 2021,I live in Qubec city and i ordered a computer on NXZT,been in Qubec since last friday and has been on clearance event since then,no email,whenever I call I cant talk to someone,its a expensive parcel and I wish someone could help me. Copyright2023 - James McAllister Online. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. I pleaded with the seller to send it using FedEx but was unsuccessful. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. And if they dont contact you, you can always reach out to them via their customer care for enquires or update. The shipment must be cleared differently than normal. It happens sometimes that the customs office gets overwhelmed with work. 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